| Address: | M & N Motors,1-3/1, NH16, Rajahmundry, Andhra Pradesh |
Hi Team,
Recently I had the worst experience with Mahindra service centre (M and N Motors, Rajahmundry) and I believe, 100% they cheated me and made me like Never ever trust Mahindra.
I have faced an AC compressor turned off automatically while I tried to Turn on AC.
Firstly, I have identified this issue while I am attending office work in My car. During that time the car engine is on at the open parking area in the university in the afternoon. Suddenly the engine gave an alert like “Engine check message” and the compressor went off. I immediately called Mahindra with you hamesha team and requested help. They provided nearby service centre contact and registered a complaint. Nearby service centre team visited my car and examined it completely, however; they didn’t identify anything specifically. They removed the battery connection and plugged again, then AC compressor worked well, they suspected due to overheat it happened, I informed them that I need to be in university for some time to finish my task and I will try to visit service centre if my work is finish early or before 6PM or else I need to go back to my location which will take 3 hours journey from there, if the time cross 6 PM and above and its service centre closing time also, they said it won’t be creating any issue and everything is normal, Later I came back to Hometown and didn’t face issue for two days.
After two days I experienced the same issue and booked the slot for repair in M and N Motors, Rajahmundry with you hamesha app. I had a call with the service centre team explaining everything and requested to complete it on the same day as I planned to go back to Hyderabad for office work on 5th June evening, as requested they arranged pick and drop for service. I have handover the car to Driver at 9AM around on 4Th June 2022 for service and I continuously follow up with service team, till 2pm they didn’t confirm anything, and they said still trying to find out issue. At 2:30pm I called them again and they said the issue has been fixed and they replaced the relay. At evening they called me for bill and shared me bill copy in whatsapp, but in that bill, I didn’t see any info about Relay, so I called them asked them why you didn’t mention about relay in Bill, they said they didn’t have part in Store, and they have spare Relay in other unit, so they replaced with that. Again, I asked them to have you examined properly and how come you don’t need to add Relay in bill?, But they said Yes, and it’s not required to keep in bill, driver delivered the car and I did test trial and parked car at parking area at 7:30 pm evening. After some time, I got an SMS and it showed the bill report with you hamesha bill, I have identified the amount is different in the printed copy and with you hamesha app link, I called the M&M service team but they didn’t respond. Next day evening on 5th June 2022, I was trying to unlock the car as I planned to go back to Hyderabad, I happened to notice DRLs and indicator slightly blinking. I tried to start the car, but it seems the batter is already dead. I recorded everything from my first notice and called with you hamesha team for help. I got an SM number from With you hamesha and informed him what happened. I opened the RSA request as my car broke down.
Next day 6th June 2022 Morning 11PM RSA team visited my location and start the car, immediately I called local SM and informed him that I am coming to service centre to know what changed they made and went to service centre directly at 12:30PM. They were very cool and left for lunch and came back at 2:30PM and telling stories like batter cells are dead and no water, need to change battery, I showed them video how DRL & indicator blinked, and ill difference also, but they ignored that issue and trying cover battery issue. After big argument they said that issue happened due to Relay and replaced with actual new relay and its billed. I asked, why didn't you change this part earlier, they simply telling stories like Relay is not available and removed from another unit and fixed for you. Immediately I asked again, how come you are removing parts from other car/units and fixing them in my car, that means you can remove parts in my car and fix issues for Others. But they ignored me. They charged the battery and said the cells looked good and filled with water and the batter was healthy. They showed voltage values with a digital meter and confirmed all looks good. I paid the bill for the relay and came back home. Later I went out with my family for dinner and came back and parked my car at my parking area. Next day 7th June 2022, again I got the same issue as the car was dead. Informed Mahindra with you hamesha team requested help and did escalation to local GM Rakesh.
He sent the same team again, they came with a spare battery at night 9:30pm and started the car, they requested to take the car to the service centre to check at Night. I refused to give the car to them as I am not sure with their skills and there is a chance to do some R&D on my car and they can damage it again. With all these scenarios from 4th June to 7th June, I lost some income with my other tasks, and I lost reputation in my office as I needed to go to the Hyderabad office for VIPs meeting.
I have recorded the videos and logged complaints multiple times with Mahind With you hamesha support team.
Still My car is dead because of their technical trails and not sure what is the issue
I have the following questions about M & M. Please answer me with detailed update
How come they can replace the parts without informing the customer?
How come they are diverting that issue with battery and trying to ignore remaining issues which are caused by their trails on my car?
Why do they create new issues which are no way related instead of fixing given complaints?
Why didn’t they mention all these things on the first day and how come they say DRLs and indicators issues not related to their previous day trials?
Why should I trust Mahindra & Mahindra with all these kinds of worst scenarios?
Who is responsible for a series of new issues on my car and parts damage?
How can M&M assure that no parts have been misplaced, all wiring and remaining parts looks healthy in My car?
Why with you hamesha bill and printed copy showing a difference ?
Who is responsible for my loss and why should I cancel my appointments and coordinate with M&M everyday for their R&D and time pass?
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