Mahindra And Mahindra — Refusal to replace Manufacturing Defect Self in Power Plus ZLX

Address:

Mahindra Apex Motor Enterprise - Dimapur Nagaland

Dear Sir/Ma'am,
This in an incident that took place today 28th Dec 2021 (after much awaited booking lineup).
Cust. Code: C[protected]

I was denied replacement of my Bolero Power Plus ZLX Self citing that my warranty has been expired (i strongly believe that Bolero power plus self has manufacturing defects since almost everyone i know - atleast 6-7 owners within a since has the same problem within the last couple of months).

Previously when i approached Mahindra Apex Motor Enterprise - Dimapur for my 3rd free servicing before the expiry of my warranty, i was denied free service citing that I have not completed 20, 000km mark. But then, today (28/12/2021) when i went for the free servicing due, they accepted my free servicing but denied my claim for the manufacture defective 'self', citing that my warranty period is over.
Yes, the warranty got over in the mid of Pandemic in July 2021. However, my odometer has just struck 20, 500km today! ie and i was asked to come for my servicing after the 20, 000km mark.

Inspite of all request to the reception, warranty in-charge and the Customer service manager Mr. Nubul Uddin and several employees in between, i was absolutely given a cold shoulder to say the least.

To my utter surprise and discontent, when I requested them to go ahead and replace the 'self' on full payment (since i have commitment for an important road trip) i was told by Ms. Geeta Das and Mr. Nubul Uddin that the spare part (self) is out of stock.

Furthermore, i was asked by Ms. Geeta Das to pay in advance if i have to place on order for the 'self' which again they don't know when it will reach Mahindra Apex Motor Enterprise - Dimapur.

Now, I sincerely do not know what to expect since i am in utter shock and disappointment with today's experience.

I definitely want the replacement of the manufacturing defective self (i insist) at the earliest.

Sincerely seek your support and advice.

Thank you.
your,
Sam