Mahindra And Mahindra — Regarding repair, maintenance and servicing of CG-04LG 7740 at Balaji Motors, Jagdalpur, Chhattisgarh.

Address:

NH-16,Geedam Road,Pandripani , Jagdalpur, Chhattisgarh. PIN- 494001

Dear Sir,
Our company has around 15 Mahindra company vehicles like bolero, XUV 500, Pick up etc. for personal use of our staffs. We had long relation with Mahindra company. But we had never expected that we had face such a big problem related to service provided by your service center Balaji Service center located at geedam road, Jagdalpur, Chhattisgarh. The brief details of the whole incident is written below :-
Our vehicle Bolero CG-04HQ 7074 was sent to the Balaji service center on 22.12.2020 for getting quotation for doing full repair maintenance and servicing.
After getting the quotation approval from our company we had sent our vehicle on 12.01.2021to the service center for repairing, on 21.01.2021 the service engineer informed us that your vehicle is ready for delivery and clear your payment, we had made the payment as per the invoice raised from the service center and asked our driver to bring the vehicle home, the driver went to the service center to bring the vehicle home but as he started the some sound was coming, so he complained to the service engineer but the service engineer refused to attend saying that your vehicle is OK and the gate pass is already made we can't do anything and if you have any complain come again another day. So the driver reached home and after reaching home as we can near to the vehicle we noted that some sound is coming from the vehicle. We scolded our driver that why did you brought the vehicle in such a condition. He told the service center engineer has told to bring the vehicle some another day for any complain. So we had sent our vehicle on _____ to resolve the issues for the work for which we had already paid the bill mentioned in the invoice. We are not getting healthy response from the service center because of which our vehicle is still lying in the service center. Please help us resolve our complain of vehicle CG-04LG 7740 lying in Balaji Motors jagdalpur.

Complain By,
DGM,
M/s Shreejikrupa Project Ltd.
M.No.[protected]