Mahindra And Mahindra — Regarding turbo failure

Dear sir,

Subject: regarding regular failure of turbo mahindra of xuv-500

I have purchase xuv-500 from your authorized show room which have registration no HR 26 CW 6089. From the date of purchase to till this date, vehicle facing small to big problems at regular interval though i am regularly servicing my vehicle only at your authorized service center. I am really disappointed with this kind of working condition of my vehicle.

From last some period, i felt that my car has some major problem so i sent my car at your Lochab motors
authorized service center in rohtak (Haryana) . I received information from them that there is noise in turbo but no need to replace. During this period my vechile is in warranty period. After just 40000 to 5000 km of run, again i got some problem and handed over my car at lochab motors authorized service center and till this date it is with them only.
This time also they informed me that again we have to replace turbo and i have to bear 100% charges of the total bill raised after replacement of all parts. Service manager Mr. Sanjeev misbehave on call and says that we have not responsible like this problems. He says that if you have not capable to maintain our bills why you purchase this vechile. I am very shocked and surprised this type behave of service manager of lochab motors . In future me and my family members and my friends not visit lochab motors company.

I am very much disappointed with all this and my questions are
(1) how turbo fails in such a suv type car?
(2) how is it possible in such type of vehicle that small /big problem arising at every regular intervals?
(3) behave of service manager to customer and how he says that not to buy this vechile.

Dear sir even small family car run smoothly for near about 1, 50, 000 km.
Above all mentioned problem clearly indicating that from the date of purchase i got vehicle having malfunctioned engine.

I am very much disappointed with all these issues.

After replacing the all parts, if again my vehicle will get any problem in short time who will be the responsible?

So, requesting you to check my full vehicle precisely and to solve all the problems as early as possible or hand me new car by replacing this defective piece.

I heavily paid for this vehicle, its insurance, its service and to maintain it.

It`s my humble request to solve all these as early as possible and please do not force me for any legal action.

Ravinder dahiya
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