| Address: | Ghaziabad, Uttar Pradesh, 201001 |
Dear Sir,
We have purchased a Mahindra Tourister 15 BS3 16S REG EXL0018 on 23.03.17. The full payment was received by your dealer M/s Greenland Automobiles Pvt. Ltd. (Noida) by 23.03.17.
Invoice Number GAPL/CN/16-17/0078; Engine No: GUH4B88911.
Despite repeated reminders, your dealer has yet not provided the Registration Number for this mini-bus. As a result, despite having paid in full, we are not able to use the bus for past 20 days. We have been forced to bear cost of Rs.2000/- per day on account of external bus service provider. That apart we are bearing cost of driver etc. while the bus is of no use to us without the Registration Number.
At the time of sales pitch, the marketing person (Mr. Arvind and his team) mis-sold the bus to us. They told us that we would receive a refund of about Rs. 9000/- from RTO Office. At the time of delivery of the vehicle, they turned around and said that they were not aware that this refund will not be applicable to our mini-bus as it is valued less than Rs. 10 Lac.
To say the least, it has been a horrible experience dealing with M/s Mahindra & Mahindra.
I would request you to kindly look into the matter and take necessary action immediately.
For,
M/s Spacechem Enterprises
Mr. Upadhyay
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