[Resolved]  Mahindra And Mahindra — Repair Order No. RO22B004273 dated 01/11/2021 at Randhawa Motors, Kurla (East), Mumbai.

Address:

Randhawa motors Kurla (E) mumbai

@Respected Sir/Mam
Mahindra & Mahindra Ltd.
Myself Shri. Bhausaheb Eknath Athare, I am owner of Mahindra XUV500 W8 having registration number MH16 BM 7077, registered in January 2016 and my vehicle was running very well in last 5 & half years without any issue. However, in the month of July/August 2021, the servicing of my vehicle has done at Randhawa Motors, Kurla (E), Mumbai for which my vehicle was in the Randhawa Service Centre for about 1 month & during this period, we were informed that, one of my vehicle keys needs to be replaced with new one, for which about Rs.4, 500/- needs to be paid and accordingly we have paid the charges for new key on 2nd August 2021 itself for my vehicle at Randhawa Motors, & balance amount for coding only i.e. about Rs.1, 100/- needs to be pay after receipt of new key as informed by their representatives and one new key is ordered by Randhawa Motors.

Afterwards, till October 2021, no one from Randhawa Motors contacted us for any update about this new key, hence we contacted them 4-5 times when they have told us that their key-coding staff is not available in service center. In last week of October 2021, representatives of Randhawa Motors told that, for key coding work about 2-3 hours required & come on 1st November 2021 at service center i.e. on Monday morning. Accordingly, we have handed over my Vehicle to Randhawa Motors, Kurla (E) along with both keys and we are supposed to pay the balance charges for coding only i.e. about Rs.1, 100/- to Rs.1, 200/- before delivery of my vehicle.

But, they have neither given my vehicle back for last 19 days nor they are bothered.

Now, they are insisting Rs.20, 000 - Rs.30, 000 for replacement of entire security system of my vehicle, since coding error is shown. But, why we should pay it, as there are no such issue earlier in my vehicle, how suddenly this issue arises..? There must be something fishy.. We are now concerned with this, as we have handed over my vehicle for new key only for which requisite payment of key has already made by us.

During DIWALI festival I needed my vehicle for my personal tour for which, we have continuously followed (almost daily) with representatives of Randhawa Motors, however no one is responded properly.

Their representative told us that, company will pay the charges of Rs.2, 000/- daily in DIWALI festival, since vehicle is not given back in time being it is their fault.

Still, my vehicle is at Randhawa Motors, Kurla (E) for about 19 days since from 1st November 2021. There are highly chances that something fishy/suspicious things might have done or going on in my vehicle, because every time my vehicle needs about one month in service center, why we don't know...

Sir/Mam, we are associated with Mahindra family since from 1980's and we have very much trust on Mahindra vehicles being INDIAN auto company. We have Mahindra Tractors (2 nos), Mahindra JEEP 550DI, Mahindra XUV 300 & this XUV500 in my family and we also thinking to buy newly launched XUV700.
However, such type of service & harassment by service centre will definitely hamper image of M & M Ltd. Henceforth, we have to think twice while taking any decision...
Sir/mam, kindly intervene & help us in this regards. We are hoping with your help at least, my vehicle will get us back immediately.. We are really suffering due to this Sir/mam...
Thank You Sir/mam..
Shri. Bhausaheb Eknath Athare & Shri. Avinash Bhausaheb Athare
([protected], [protected])