Mahindra And Mahindra — ro copy not handed over and stephanie missing during serving from os motors- jodhpur

Address:

Jodhpur, Rajasthan, 342001

Dear Sir,

Our vehicle was sent to OS Motors Jodhpur with Stephanie .The RO copy was not handed over to driver. After complaints today i received a mail from OS motors stating that stephanie was not handed over to them.

If the stephanie was not with the vehicle at the time of receipt of vehicle in workshop then why you have given in written on bill that " vehicle standing 1 month, searching and will call and give the stephny". (Copy attached) .

Not handing over the RO copy and statement on bill clearly indicate that the stephanie was received in your workshop.

Once the vehicle reached in workshop with stephanie and misplaced during servicing then its your duty to provide the same to customer Why customer should bear this loss. Customer having faith on Mahindra brand and complaints of such nature will spoil the name of Mahindra as well as OS Motors. .

Secondly the vehicle entered in your workshop at speedometer reading 123127 kms and out at speedometer reading at 123265 Kms. The vehicle was used at your workshop by 138 Kms. Why the vehicle used for such long distance.

Why your RO copy not indicating the fuel availability during receipt of vehicle RJ 15 CA 1814??

Hoping the early resolution from your end.

Regards
OK Sharma