Mahindra And Mahindra — scam at service center

I took my car for service on saturday 2nd september 2017, following sunday 3rd september i have received a call from my service station that “ there is only water in the radiator/cooling system and no coolant in the system, would you like to change it sir?”.
Which shocked me since as my past experience in design of diesel systems, i very well know that this would lead premature failure of coolant pump (Wear of mechanical seal) and pitting of cylinder liners and worst cases may clog coolant jacket in the head and may lead to head gasket failure. And secondly i was very sure that there was coolant in system since i have a practice of checking all the fluid levels of all my 3 cars every month. I remember seeing coolant in the radiator during my usual monthly check.

So i asked them if the coolant is diluted?

I have been replied that “ no, there is no coolant there is only clean clear water in the system “

So now i was even more shocked to hear this …. I asked if i could see it?
They said sunday we are closed you won’t be allowed into the workshop.

I insisted that i am coming immediately since they are working i would like to inspect!

I took my other car immediately and went to inspect in the work shop. I went to my car standing in the garage i myself opened the bonnet when the supervisors came to the scene. I myself opened the radiator and found clean clear water in the system and in the reservoir. I was astonished and shocked.

I explained that there is no possibility of this to happen since i know there was coolant in the system.

The supervisor says that you might have topped up with water finding low water levels on the radiator.

1) if so and only “if” i did that (I am not illiterate to pour tap water with salt content into ethylene glycol coolant)…, then what we found in radiator will be a mixture of coolant and water contradicting to observation of clear water.
2) i am a mechanical engineer in design field of engine components and experience in cooling systems. I am not dumb to top with tap water and even if i had been a lay man (Which i am not) i would not have added tap water since coolant is colored and anyone will know that tap water is not matching with whatever is in there.

So i dint buy this explanation … and asked them to explain my above doubts then they go into silence.


Now i got really furious and got into diagnosis and told them that the engine has not been heated and so the thermostat valve would not have been opened and there might be presence of coolant in the heating coil of hvac unit and engine water jacket…if the coolant has been drained only from the radiator and reserve tank to be filled with water.

Now the service team of 4 to 5 guys surrounding me and my car got into senses and said we will discuss with our manager.
They called the manager through phone since he was not available at the premises when work was going on! And told that after seeing it only he will be able to resolve this issue so he makes me come the next morning 4th september 2017 and again i had to ask him all the questions that is testing my intelligence on the concept of radiator coolant becoming clear water!!!

He asks me to wait in the customer room and after some time he calls me to his office and tells me that we will bear 50% of the coolant cost and remaining by me ….

All my fate of giving my beloved car to a bunch of cheaters!!! “ i had to accept this since i won’t even start my engine with tap water!!!

And again the same evening the service center calls me and says the coolant required to fill the radiator will be 8 liters and you will bear for 4 liters …..

I was in doubt about the radiator volume… so i know all fluid volume is available in my owner’s manual, i found it to be 5 liters in the manual….!!

I want to ensure this so i have sent the forwarded mail for the customer care reference.

After all this i wonder what if i was really a lay man or a guy from some other profession!!!

This incident has lacerated the trust and belief i had in mahindra!!!