Mahindra And Mahindra — scorpio tn 69 by 5999, engine no. wgg4j22004

Address:

628501

Mahindra scorpio - regn. No. Tn 69 by 5999.
Chassis no. Maita2wgxg2j3126
Engine no. Wgg4j22004

Let me introduce myself. I am g. Gopalakrishnan, 47-a, perumal koil street, vijayapuri, kovilpatti, tuticorin district. I have been a loyal and fanatic customer of mahindra & mahindra suv bandwagon of marshall (During[protected] bolero (During[protected] and scorpio (Since[protected] & 2016-till now new scorpio). I was one of the happiest customer till recently.

Besides this, upon my recommendation, three of my friends bought bolero and 2 of them bought xuv 500. On[protected], while driving my scorpio, i heard some unusual noise around universal joint at around 6:00 pm.in order to ascertain the exact root cause of this noise, i was running from pillar to post. All the nearby m&m service centres and 24x7 road assistance units are either closed or non - functional and i was stranded in the middle of the road.

Somehow through my friends, i got hold of a mechanic from a nearby workshop and drove the vehicle to his workshop. To my luck, this mechanic had earlier worked in m&m service centre.
Next day by 11:30 am, the local mechanic was able to locate the problematic spare part as, "torsional vibration damper"

Actual pain started from then onwards. We ran again from pillar to post to buy that spare part for two days. None of your service centres, tirunelveli, madurai, karur, pudukotrai, salem, trichy, and trivandrum had that spare part. Reasons are only known to m&m.

After three days of search, we could trace out that the spare part was available (That too only one last piece spare) at tvs sons pvt ltd, saligramam, chennai.

(For your reference, torsional vibration damper product serial number 0005dag00051n.)

Our pain still continues. Many of the nearby m&m service centres are either non functional or closed.

My vehicle is still under warranty and i feel this warranty is of no use at all due to non availability of functional service centres in proximity.

The application of torsion dampers with two degrees of freedom, at optimum torque values of both parts and the torsional stiffness of both springs, a significantly greater damping effect can be achieved over the entire operating range of the engine, even with minimal hysteresis damping values. But i doubt whether this aspect has been tested by m& m or not.

I think m&m team, while testing the new scorpio, did not give weigtage to the very fact that "torsional dampers are crucial to the health of the engine."

To my understanding, these are the key points which highlight the necessity of torsional dampers:

There’s no denying the fact that piston engines shake, some more than others. The vibration that is created by an engine has to be controlled somehow, and this is why torsional dampers exist.

On high-performance engines, every bit of weight counts.
While we recognize the damage such vibrations do directly to crankshafts, these vibes can also degrade components like distributors or accessories like your alternator, oil pump, etc. Not to mention if the crankshaft flexes too much, it can throw off your cam timing and rob you of power.

Crankshaft vibration is inherent in any internal combustion engine because of the powerful yet uneven forces that act directly on the crankshaft. Understand, a damper will not add horsepower, but crankshaft vibration will handicap the engine’s horse power potential.
Apart from this issue, i faced 2 more issues:
A/c coil issue twice during april 2018 and april 2019
Clutch assembly issue twice 2018.

Is it the right time to escalate the matter through consumers forum? I need a firm response from m&m.