Mahindra And Mahindra — service and customer support - ci motors bhopal

I own a rexton bearing registration number mp 04 cl 0533. I bought the car in 2013 from ci motors. Last year on the advise of the ci motor staff, i took extended mahindra warranty for the vehicle. I was told that this will cover cost/replacement of various vital parts of the car.
The car developed problem in power steering pump, and it needs to be replaced. Now the gm (Service) of ci motors says, that this part is not covered. I insisted to show me any paper that bars this part to be replaced under extended warranty, nothing was shown.
However i was told that, ci motors will submit the case to mm. They will also raise me bill with zero charge for the part but they will release the car only when i deposit rs. 12000 with them as advance payment (Or deposit), in case mm refuse credit to ci motors.in case the submission is approved, this amount will be still deposited with ci motors and shall be adjusted against my next visit.
This is the quality of service mm is providing? This is level of professionalism your staff is demonstrating. A general manager does not know if their submission will be accepted or rejected??
And on top of all this, i am made to understand that i am mahindra's "high end customer'.