| Address: | Gautam Buddh Nagar, Uttar Pradesh, 201310 | | Website: | www.mahindra.com |
I took my xuv 500 for paid service at 50000 kms to koncept motors greater noida after taking an appointment a day before. The arrival experience was very poor. The service adviser was more busy with other customers. After much solicitation my car was looked upon by service adviser. He was clearly pointed out to certain observations that i had on the running of car and were to be rectified. Viz - ac noisy, driver side power window noisy. Speakers making a vibration noise as though they were loose. Front break to be checked as i felt it was weak. This was additional to the regular service they do at that mileage as recommended by mahindra. Finally i was told that car would be ready by 1800 hrs and i could come and pick up the car then. After this i left and came back at 1700 hrs and to my astonishment the car was still in a que for washing. I got in touch with the insurance adviser and asked him to kindly ensure that the service is completed today as monday is working and i would need the vehicle. To this he said he will ensure. Now is when the ordeal started. I was presented with a bill amounting to some 23000/- change and the adviser came to me and said he would explain the charges to me and then i could make the payment while my car has not even entered washing zone. Anyways i asked him to explain the charges. I was stunned to see some charges for service amounting to rs 4000/ - when asked for details of same he said it is a 75 point check. Then i asked him about additional labor charges on that bill to which he had no answer that could satisfy me. I asked him if rs 4000/- is being charged only to check and not to service... Again there was no reasonable answer. There was also a charge of some wax polish. It thought the service includes all these charges. I asked him again and he said that is only checkpoints sir. We charge for doing wax polish. I was surprised and got a little agitated. Remember all this was being done while i have not even seen my car and checked whether the service has been done as per my expectations or no.in the meantime his superior stepped in and upon seeing me agitated tried to find a solution to this. He made some discount and changes and finally a bill of rs 19946/ - was presented. Again the same thing i was shocked to see that the service charge has now come down to rs 2000/- from 4000/-. I was then asked to go and make the payment and the cashiers cabin. I said first i would like to inspect the car and then i would make the payment. After about fifteen minutes the car was brought that is close to 1900 hrs and when i inspected the ac noise was still there and front window power motor not replaced. The car had water marks all over. Mats were all filled with water. Speaker noise was still present. The car pulling had not increased though after such a service where filters and oil is changes it drastically improves. I had not time and energy to fight with them at 1900 hrs. So i paid and have made a mention of same on their satisfaction note. Overall a pathetic service and even after spending twenty thousand rupees my car is as i had taken it without any improvement. The only change i felt is of a mudflap and rear wiper which was replaced. I have doubts whether the car was serviced also or not. I wanted to talk to the mahindra official whose number is usually displayed at all authorized service station and to my surprise it was not visible in this case and when asked the team at koncept motors greater noida refused to share.
Xuv was serviced on 20/8/2017 under customer code c[protected] under ro no - ro18m002931. Handeled by service adviser - mr nagar.
Desirable resolution - full refund of the amount and car to be serviced at sterling motors - gurgaon (Foc) Was this information helpful? | 
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