Dear Sir,
This is to bring your kind attention that we purchased XYLO vehicle on ... almost 1 year?? Completed and we have completed 6 services.
Month of October -2016, when i start my engine
There is a light called ‘’ Oil Indicator ’’ is blinking. Due to this issue I have went to your authorised service station in SRI ARN MOTORS, Thanjavur – 613403, Tamilnadu.
On 19-Oct-2016. I have reached your service center and I registered my complaint for ‘’ Oil Indicator lights is blinking ‘’ also I informed them to do oil service too and they registered my complaint.
After that your service people inspected my vehicle and they recommended me to change the break pad and doing some Lath work also. I given green signal to go ahead to solve the subject issues.
After completed the service, I got my vehicle back and ‘’ Oil Indicator light ‘’ problem solved and new UNEXPECTED PROBLEM was created by your service people.
Let me to explain the new problem how it was created by your service people.
While I am driving the vehicle, while pressing the break suddenly my vehicle is getting ‘’ Jerking ’’ (only pressing the break getting jerking, otherwise my engine is normal running)
Please note that this problem is created after change / repair break pad and drum lath work.
Again I approved your service people and informed about this issue, then they said that ‘’ continue to run your vehicle it will solve automatically ‘’ .
But I had completed running of my vehicle for around 2, 000 + kilo meters, even though the same ‘’ Jerking ‘’ problem continues and it was informed to your SRI ARN Motors service peoples.
Then they told me to go to Thiruvarur Service center to solve the problem and again they did some Lath Work, they grinded the drum of my vehicle. After done the grinded the wheel drum, the problem not solved yet.
Then they are saying to me to change the Drum, which is not acceptable by me.
The problem was created your un qualified technician who repair my vehicle, they are the one who responsible for this issue. I argued with your service people (ARN Motors) people for issue and they have not given any acceptable reason and they not interested to listen anymore.
Due to this, I would like to register my complaint and it is to be solved by your concern only.
Kindly help me to solve the issue and keep the customer satisfaction in this regards.
Feel free if you require further information, do not hesitate to contact me.
I have enclosed the service bills from ARN Motors
Your truly
Jismath Azar
Owner Name: J.Kamarunnisha
Reg. Plate No. TN50Q-6143
Contract No. +[protected]
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