| Address: | RAJA MOTORS, NEREDMET, HYDERABAD |
This is ramu from hyderabad. My vehicle is mahindra duro dz model 2012. My vehicle battery has over and need to change along with spark plug and engine oil and the vehicle is in my house only. I contacted raja motors, neredmet, hyderabad regarding home service. They accepted and attended the service. In the service, they changed the battery but not changed the engine oil and spark plug. They charged rs.3000 for these and the bill is attached for your reference. Not changed adaptor that day and promised me to change in the next day without any cost. I have paid 2800 for these items: engine oil, spark plug, battery and service charge. Once i reached from office i have checked the vehicle and found any this all happened in 16.02.2023
next day morning i.E., 17.02.2023 (today) morning i was going to office with my vehicle and suddenly it has stopped. I tried somuch but not started. I tried to service person (manager of raja motors) unfortunately he is in hospital. So, i went to nearest mechanic shop and explained the problem to him. He checked the vehicle and opened the spark plug and told "it has gone". I told yesterday only they replaced plug within oneday how it will gone i asked him he told it is not new one sir thats why it has gone. And he showed me the new one and i have compared both. New looks like good but in the vehicle plug threading has gone and looks black. Within one day will it become like that i dont know. He has changed the plug and i have taken the vehicle and move to your service centre. In the middle of the road it has stopped again and i have checked with mechanic. Engine oil is there or not he asked me. I told it is there. Once he checks and told me no engine oil is there sir. And he has changed the engine oil. Discussion of mine and mechanic video is attached for your reference. Once it is ok then i have taken that vehicle to raja motors for asking not changed the plug and engine oil. In the service centre i asked mechanic "have you changed the plug and engine oil" he told yes. Ok once show me the sample what you have replaced he showed the new plug it looks good and i asked him why did you tell me we have changed the plug and engine oil. He didnot respond. I have shown the plug sample what the mechanic has changed, pics and video to them but the who is in the counter (lady) is shouting "you have replaced it somewhere and asking us you people has not changed. That outside mechanic not removed properly. They does not know how to remove. Why did not you call me."
i told i have tried and explained the situation. But she is telling we wont accept we have changed all the things. You have changed somewhere and blaming us like that she is telling. Then she asked me " do you require service or not tell me" like that she is shouting. I also shouted on her.
How the spark plug will become damage in one day i dont know. If it gone in one day we haveto change spark plug daily.
I asked mechanic " have you changed engine oil and spark plug" he didnot give correct answer and kept his face in other way and he is not telling confidently " sir, i have changed plug and engine oil" and he made some repair and handed over the vehicle to me.
Today i lost rs 850. Who will bear this.
Is this the way the service people are behaving with customers.
"i am not satisfied with you service. It is a worst service i faced after bought the vehicle."
i am attaching all the photos and videos . With in one day threading will go for your spark plug i dont know.
I need a solution for this and i want my amount of rs. 850 what i have spent today.
I am attaching bill, mobile number, pics of old plug what you people has replaced.
Regards
ramu.
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