Mahindra And Mahindra — Service related Issue

I have been following up for getting my 2nd service done ( 10000 kms) for XUV 500 and had tried reaching Javed Shaikh, Mandar Manjrekar and Ajay Dalvi. Phone numbers and details were shared from Call Centre. No calls were answered by any of them. However after sometime call back was received from Ajay and he assured for call from executive. I received call from Amrutu (mobile number - [protected]) and had asked to get my vehicle serviced on 7th or 8th July and she confirmed nothing is available prior that. She confirmed it will be done on 7th and there will be pickup and drop facility available. However when I tried reaching her back she is not answering calls from 2-3 days after that. Today I was finally able to reach again on same number and it was answered by Priti Pilankar. I came to know that there was NO service appointment been booked. She also confirmed that no service appointments are available till Wednesday and even if booked for coming wednesday no pickup/ drop facility will be available. I would trying to get my car serviced since start of the month and finding it extremely difficult to get 1 service appointment ??