Mahindra And Mahindra — Service timing delay and excessieve service cost by Pothens Autos Pvt .Limited ,Thattampady ,Kochi.

Address:

Pothens Autos PVT .LTD.Door#36/2850B,Near Indian Bank.Thattampadi.KOCHI.KERALA.

Today -20Jan 2021, My XUV 500 W7 Automatic(KL42Q6363 Registration Number )Had a 30000. km Service booking was registered through With You Hamesha App and Time slot was booked was morning 9.00 am.as per that we reached there service center before the Booking Time and Vehicle handover to the Adviser.but they started to attend the vehicle only after 13.00 Hrs due to the delaying to attend the vehicle My Son approached to the Reception and enquired to the lady who was present on the seat and her answer was that =they will attend all the Free service vehicle first then only will attend our vehicle.so after the Service we received the vehicle only at Evening at 18.45Hrs.that means it took 9.5Hrs to do the 30000.km Service.very disappointing.As per With You Hamesha App .30000KM Service cost is Rs.5564, during service estimate service center quoted was Rs.8988plus Tax, but after service they made the bill was Rs16687.79.Only Labour charge they took from me Rs.6532.I am very much disappointed with this Pothens Autos the way made this service for me and i strongly disagree this service cost they took from me especially my Vehicle having shielded warranty for upto 2024 and i paid for this.i am expecting a fair action from Mahindra's concerned Team on this Regard.