[Resolved]  Mahindra And Mahindra — servicing of automobile

Respected sir,

A very great morning to you. Myself kailash pati yadav, a very old customer of your reputed company i. E., mahindra rise. I have a mahindra new scorpio car s6+ before that i have another automobile of your company. I am writing a letter to you in the reference of servicing of an automobile. I have drop my car for take a third service of it, on 13/11/2018 around 6:00 pm in your shiva auto car (India) pvt. Ltd situated on b-7, meerut road industrial area, ghaziabad, ph no. –[protected].

I am suffering with some problem of your automobile i. E., it make noise when it runs on road and the rpm of the car is immediately gets higher than normal due to this it makes noise and this is the huge problem i suffered in your automobile. So, i said this problem to the one of the staff member and they claimed that the clutch plate of my car is not working and they have to replace it otherwise the noise and the rpm of my car is not in control. I spend more than rs. 20, 000 for changing of its clutch plate as they referred but the controversy is that, after spending a huge amount of money, i am suffering with this problem and now i have seen the other problem in it i. E., the moving of my gear is not proper.

As my experience with your, servicing is not good at all and the staff is not good, as they do not satisfy customer with their service. They do not provide clear or, full information about an automobile and giving a wrong suggestion to me.

So, it’s my request to you, to give me a good service and repair my car and give me full satisfaction with your service as its earliest or, i will take an another serious step against your service under the some acts which may fall under the fraud (Law of tort), motor vehicle act, etc.

Thank you
Kailash pati yadav
(Owner of the scorpio s6+)
Contact :- [protected], [protected]
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Jan 4, 2019
Complaint marked as Resolved 
Mahindra And Mahindra customer support has been notified about the posted complaint.
Verified Support
Dec 04, 2018
Mahindra And Mahindra Customer Care's response
Hi Kailash, we have shared your details with the respective area customer care manager to facilitate the necessary action at the earliest.

Regards,
Customer Care Team
Complaint comments 

Comments

I had purchased xuv 500 in may 2018 from Lucknow but I am from Gorakhpur up. Service centre of Gorakhpur is very poor all staff behaviour is vary poor . They never help for the person who come service. They do not provide extra fecility for damages section and only service section.
Mahindra And Mahindra Customer Care's response, Dec 6, 2018
Verified Support
Hi Puneet, please mail us your contact number and vehicle details to customercare@mahindra.com or call us at 18002096006 to assist you better.

Regards,
Customer Care Team

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