Mahindra And Mahindra — Servicing of electrical issues in xuv500, w10

I have been a proud owner of XUV500 (1970, W10) since 24.04.2016. After thorough market research, series of test drives, I was pleased by XUV500 (W10) and took the delivery from your dealership on 24.4.2016.

I had enjoyed and was pleased by my vehicle and even recommended Mahindra vehicles to my friends – two of them bought the AT version of XUV500 W10 and one bought the XUV300 (AT).

Soon, I noticed few problems i.e. leaking of water from sunroof, start-stop button not working, the windows were not winding smoothly. During my free services (2nd service) and also subsequent paid services, I have clearly mentioned these problems, specifically the leaking water from sunroof. I was always assured that the problem was fixed. BUT, every other monsoon or rains, I would again face the same problem, and go through the same process of complains, services and assurances, but it persists till today.

I have always been a very careful and the only driver, and my XUV has never involved in accidents (besides scratches on the body). Last week I took my vehicle out for office and realized again the roof was leaking. Next morning when I was trying to start my car, the engine won’t start. So, I complained and requested for home service from Mahindra.

The Mahindra service person came and opened up few panels and showed me water inside the side panels, the corroded wires and well as a broken wire. I was more than worried, even after repeated complaints and assurances by Mahindra service, the water was inside the electric panels. This had caused corrosion of wires and also potential short circuit. This was later confirmed by the Service Diagnostic team of Concept Mahindra - he said (and I recorded) "...some models have this kind of complains" further he confirmed that ..."the wiring is stuck because of short-circuit".

The service guy who came home, tried to fix but could not. Ultimately the vehicle had to be towed to the – Concept Service station, MCI at Mathura Road, New Delhi.

I got the shock of my life, when after almost 4 days spent on diagnostics, I was given a service quote of Rs. 66, 276/- (after discount). The quote (attached) says that the entire engine wiring and CCB harness (wiring) has to be replaced. My XUV500 is just 4 years old, has no history of accidents, nor driving abuse. I can understand the other mechanical wear and tear problems but if in a 4 year XUV500, a so called premier segment car of Mahindra; the entire wiring has to be changed infers two things:
- Poor quality of this so-called premier car by Mahindra
- Customer is being cheated by services
Had the small issue of water leakage, that I had continuously complained about during servicing, had been resolved, this would not have been the case. I request your kind and urgent attention to resolve this. It is a very very high cost of repair (of a vehicle with no accident and only 4 yrs old). This incident has terribly questioned my foolish brand loyalty to Mahindra and recommendations for the brand and XUV500.