This is with regard to the sudden breakdown of mahindra scorpio. I purchased this vehicle (Dl4c nb 8428) in 2012 and since then the vehicle has completed 1.24 lac kms. Periodically maintenance/service of this vehicle is done in the authorized mahindra service centre as per prescribed schedule. Last service was done at 1.20 lac kms at concept mahindra, sector-2, noida. At that time, after completing the service/maintenance, there were no further abnormalities/short falls reported by the service centre. The vehicle was up to date and fully maintained.
Later, after completing additional 4k kms (I. E. At 1.24 lacs) on the night of 6th july 2020, the vehicle broke down all of sudden. The clutch pedal went down and it lost its functionality.
Myself along with my parents faced a tough night that day, it took around 5 hr to bring the vehicle back to noida from bulandshahr during night time. The next morning the vehicle was sent to concept mahindra service centre, sector-2, noida (Where last 2-3 services were carried out). They confirmed the primary reason of breakdown is clutch master cylinder failure and hence got a leak. Due to this other part of clutch assembly is also damaged.
Now, the service center and ritesh gupta (Employee of mahindra) is blaming me for this breakdown.
Actually this breakdown was happened due to the negligence of mahindra service center. They didn't inspected the vehicle properly during the periodic services.
Request you to repair my vehicle which is at concept mahindra service center.
I will pay for clutch plate which thickness is reduced during the running of vehicle. Any other damage happened because of this sudden mechanical failure, concept mahindra has to bear the cost.
Waiting for your reply.
Thanks & regards,
Mahendra
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