| Address: | Tiruvannamalai, Tamil Nadu, 606754 |
Hello sir / madam,
I am writing here from tiruvannamalai, tamil nadu. The dealers here in tiruvannamalai district is jain cars. I would like to register my grievances and lodge my complaints regarding car service in tiruvannamalai. My car is mahendra scorpio s10 and it's registration number is (Tn25 ba 6001). Whenever i try to leave my car for service, they refuse by saying that the appointment dates are finished and ask me to get my car back without doing anything. They insist me to leave the car after getting an appointment from them; otherwise they ask me to get away with my car. They do not respond properly towards your valuable customers. They do not possess any proper responsibility over the customers and the labourers who are working there do not ready to serve in any manner for the customers. They ill treat the customers in such a way that the customers would have regret that why do they buy a car from your company... Even if it is emergency, they are not ready to do any favour for the customers. If we lodge a complaint there, they do not bother about it. They consciously insult the customers without any proper reason. They don't even feel any guilt for that. Since you've given your dealership to such an irresponsible dealer, the customers are suffering a lot and facing many troubles over a long period. I bought your company car because i had a good opinion on you. But, due to this poor service, i started to think whether my opinion and decision was right in this matter. They are not qualified for your company dealership. I suggest you to change the dealer and handover the dealership to someone good in service, eligible and an equal standard as you are. Try to retain your standard in each and every manner. Don't spoil your good name and don't lose your valuable customers due to this. These kind of mean attitude dealers may completely mess up your reputation over the customers. As i suffered a lot due to their cheap attitude towards me over a period, i would like to bring this issue to your conscious. I'm expecting you to take action in this matter and looking forward a good change henceforth.
Thanking you,
Yours faithfully,
E. Vijayanand
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