[Resolved]  Mahindra And Mahindra — tuv 300 problems

Address:Nagpur, Maharashtra

Sir, i m also facing the same problem
I m having a mahindra tuv 300, its only completed 12000 kms
Problems which i m facing are
1. At night on highway while i was driving, the fuel pump suddenly came out and then i took it to the service center the next morning.
2. After running only 11000 miles my clutch plate, pressure plate and full clutch assembly which costed me around 45000
3. Now when i m going out and driving for a distance, like 1 km then after taking a break it doesnt get start for around 30 minutes
So i m really getting irritated.☹️☹️
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Nov 26, 2019
Complaint marked as Resolved 
Mahindra And Mahindra customer support has been notified about the posted complaint.
Verified Support
Oct 26, 2019
Mahindra And Mahindra Customer Care's response
Dear Sir,

Apologies for the inconvenience caused. kindly share your contact number and vehicle details as it will enable us to get in touch with you and assist you in the most appropriate manner.

Regards,
Customer Care Team
Complaint comments 

Comments

As I have not intimidated about extended warranty now they are denying to provide extended warranty now iam facing lot of issues why should I spend lot of money .

Each and every service I have made in Mahindra service center only when ever I visit these people haven't intimated me for extended warranty.
Mahindra And Mahindra Customer Care's response, Nov 1, 2019
Verified Support
Hi Dastagir, we request you to mail us your contact number along with your vehicle details to customercare@mahindra.com or call us at 18002096006 to address your concern.

Regards,
Customer Care Team
We have also ended up buying a Mahindra TUV 300 T6+ that nearly cost us our live. Due to defect in engine the vehicle broke down while we are on a trip. After thorough investigation, the Service centre has informed that the engine has got damaged. Due to the excessive heat generated by the engine we could observe that the tail pipe (exhaust) has also melted and other parts/ components may have also been affected. Fortunately, we stopped the vehicle for a pee break otherwise we could not imagine the fate we might have met. After that break, when we started the vehicle there was an abnormal sound and lots of smoke could be observe at the back of the vehicle. Further the Check Engine Light (CEL) has not even blinked once during the whole ordeal. Whereas the company profess that the TUV300 is luxuriously crafted, Hi-Tech quality, trilling power effortless drive performance, safe-inside out vehicle. But in this case the Vehicle which has been run for around 1300 KM (Approximately) has proved to be intrinsically unsafe and has exposed us to a lot of financial, physical and emotional loss. Keeping in view that the vehicle is in new condition, driven for 1300 KM (Approximately) and the financial/physical/emotional losses that we have incurred and that we may continue to incur, also considering that the vehicle has been unsafe, we have requested the company to recall and replace the vehicle. However the best response we have ever got is a call back from two different executive convincing us that we have been at fault as per terms and conditions of warranty and other conditions and that that will only repair the engine. Any one may please advise how and where to take up the issue as our request has been pending for more than one month. Early resolution is much essential as we continue to suffer the loss of business opportunities with vehicle still in service center.

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