Mahindra And Mahindra — Tuv300 delivered in a filthy condition

Address:

686013

I bought a car(TUV 300) from Mahindra in Kottayam. The cash was transferred to them on 5th April 2016. I received a text from the sales agent with my new registration number on Saturday, 9th April 2016. Till then no details regarding the car was given to me. They informed me that an armour kit fitting would be done in 2 days. As per their info, the car had to be driven to Maradu in Ernakulam which is 70 kms away to do the fitting. On Monday, 11th April when I called in the morning they said the car was on its way to Maradu. On tuesday when I called the sales agent told me, I would receive the car on Wednesday, 13th April. On Wednesday he said I would it get it the next bday. Finally on Friday, 15th April, when I called, the sales agent didnt answer, I called Maradu office at 3pm, the lady who picked up the call said the car is not there. Even after telling her the registration number and details she said she would call back in 10 minutes and never did. On Saturday at around 5pm I went to the Mahindra office in Kottayam to know more, they said the car would reach me the same day by 8:30 pm. Finally on Saturday I did get the car, it was driven for 199 km and it looked like it was taken for a rash drive as the mud guard, the footboard were filthy. They informed they would do a clean service, however How do I trust these dealers anymore. How can I be sure that they have given me a new car?