Mahindra And Mahindra — unsatisfied and unprofessional response to repairs of infotainment system (xuv500) under warranty by, khokan motor (dealer) siliguri wes

1. I am owner of xuv500 (Veh no hp 47 5743).
2. Job card ro no :ro18b003799 dated 07 dec 17 was opened by khokan motors, silliguri for defect of music system showing blank display.
3. The following is submitted :
(A) the response to repairs /replacement was very poor, even though the veh was in warranty.
(B) after receiving call from dealer (That also after prolonged delay) that the veh may be brought for fitment however after fitment it was found that the item received was faulty.
(C) next day again it was intimated that the serviceable item has been received and the veh can be brought for fitment. Again on next day after fitment it was found that the replaced accessory is again faulty and therefore the situation still remains the same.
(D) presently even after one month and 12 days the complaint is still remains unresolved and as a mahindra customer feel unsatisfied, buggered and annoyed.
(E) dates the veh reported to service centre:
Initially: 07 dec17
Second time when called :15jan 18
Third time:16 jan 18
Present status:issue remains unresolved