Mahindra And Mahindra — Warranty Claim

Address:

Bangalore, Karnataka

Hello, This is Suraj. I'am a proud owner of Reva i 2012 Model bearing RegNo. KA 05 MK 9413. It was a proud moment when I made the decision to go with the Electric reva beating all suggestions from friends and family. It has been so till the first half of 2014. It all began with service light turning on out of no where and me getting it reset at the service centre. What began as an occasional affair started turning into frequent visits to your service centre at HSR Layout. every time I was told its just a malfuntion and the notification would be reset until one day when the batteries would not charge any more. this was some time in the middle of 3rd quarter of 2014. Ever since then, my cute little reva has been at service center for more days than with me. Every time I'am told that 1 or 2 batteries have been replaced only for me to return within 15 days to a month.Until now, they have replaced batteries atleast 5 times.i have spoken to every person incharge, from Mr Pasha to Mr Rajib. All I get to hear is hollow promises. Now my Vehicle and the batteries are out of warranty. Its been more than a week now and no one is even available to talk and tell me what the progress is. Neither Mr. Rajib nor Mr. Pasha are evn available for a phone call.With all these things they are asking me to upgrade to E2O. The confidence me over Mahindra products is starting to wane off. Who would be interested to buy a product froma company which doesnt keep its promises.This is my last resort to reach out to the right people who can help me restore my confidence against Mahindra.Hope the issue gets highlighted and addressed.if this doesnt work, my only other option is to sell the vehicle to a scrap dealer at a throw away price. This will defintely erode all my beliefs and perceptions over Mahindra and I will have to believe that you are only interested in MoM, QoQ, YoY profits and not customer concerns and sentiments.