I have purchased an XUV 300 from United Automobiles a month back. Just 2 days back I was out to the local market and while my car was parked with my mother and dog sitting inside and I got down for picking up some fruits. All of a sudden, boom the back passenger window glass blew and shattered inside. My mom froze and got scared. There was no collision. I took pictures and shared on the dealers service group. I was asked to bring my car to the service station and was repaired in one day. However, I raised this point with them that is a major quality issue and I was also told my one of their employees (will choose not to name him/her) that he/she has seen the windscreen blowing up of a brand new XUV 700 before it was delivered and that the company repaired it and the customer obviously had no idea about it. Upon me asking why it happened and the reply was due to heat.
When I raised this point of this being a quality issue, the GM o[censored]nited very casually tells me this is a normal phenomenon and can happen in any car 😳😳 the gentlemen argued with me and refused to agree that this is not supposed to happen. In 45 years, my family has owned from an Ambassador to maruti 800 to SX4 to I 10 but I have never seen or heard something like this. I would like to mention this on their page and will definitely not stop her and escalate this as I am scared knowing that even the windscreen can blow up while I am driving on the highway and it is going to be "just a natural accident" for United.
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