[Resolved]  Mahindra And Mahindra — xuv 500 - bad brakes

Address:

Magadi Road, 560043

Dear sir,

I brought a new mahindra xuv 500 in february 2019. The vehicle has not even completed 5000 kms and the brakes are making worn out noises (Squeaking).

I first took the vehicle to sireesh motors in magadi road service center, where the service team cleaned up the brake pads and said it is due to dirt and it should be fine. Upon driving for 1 km as a test drive i did not hear any noise and took the vehicle back. Almost after travelling for 10kms the noise came back while i was still on my way back.

I brought this to their notice and took the vehicle back to the same center on 24th august which was the following week. On of their senior advisers took charge of the vehicle and sent it for investigation. He called me back after a few hours and said that he spoke to the mahindra technical team and they confirmed that this is an operational noise that happens in all xuv 500 vehicles.

I went back to the service center and asked for a test drive of other xuv 500s. I drove around a few cars with the same senior adviser and could not find any noise that i was claiming. The adviser also acknowledged that this noise is coming only in my car. But for now, they have cleaned the pads again, greased the calipers and sound should not come again. I called their vice president to further escalate the complaint. They both said that this noise will not come again.

Exactly after a day of driving the noise is back. It is irritating and embarrassing driving a car worth 20 lakhs. I even raised a complaint to the mahindra customer care and also to the feedback call i got several times from mahindra. But no one called back to take action following this.

As the vehicle is still under warranty and it is a brand new car, i sincerely request mahindra to take this up and authorize replacement of the faulty parts.