Mahindra And Mahindra — xuv 500 tyres wearing out in 30000 kms and service center has no clue on reason

Address:

Mohali, Punjab, 160062

Hello,

I have a dec 2014 model xuv 500 w8 which has always been serviced from mahindra authorized service center and last service was done 6 months ago at 28000 kms. Currently the car is at 30500 kms and all 4 tyres are wearing out from outer side and are ok from inner side. When approached raj vehicles ph-7 mohali, punjab they could not find the problem at all and checked camber, alignment, balancing, bearing and shockers and said all are ok.

What they did instead is turned all my tyres reverse side and returned the car on 21st mat 2018. When asked them what was the reason they had no clue about it. I asked them if there is no problem then why are my tyres wearing out, for which they replied 30000 is the life of xuv tyres which is complete nonsense as i have read reviews and also have friends and family members who use xuv and atleast they runn 50-60k min. My driving is only city driving and that too very sensibly. I asked raj vehclies to give me in writing that tyre life is 30k kms and they refused. I asked it because then i will ask apollo (Manufacturer of my car tyres) to replace my tyres free. Neither they are taking my case to apollo as these are company fitted tyres not they are helping me in giving me in writing.

As a customer i feel ashamed and humiliated with raj vehicles as they have mediocre staff and work force who are worst than local road side technician who knows well about a car. Not only that my car was due for a free wash which was not given, instead my car was sent back more dirty than what i gave them.

Attendant was : ms. Sapna chauhan
Labour senior person: mr. Pavan
Address: raj vehcles, ph-7, mohali, punjab (Service station)

My name: mahadevan
Contact number: [protected]

If no one takes an action then i am planning to reach out to the consumer redressal forum for compensation and justice.