Mahindra And Mahindra — xuv w10 clutch problem (purchased in jun'16, run : 23000 km)

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201310

I purchased my xuv 500 (W10) last year. However, it started showing clutch problem from last 10 day in the form of delayed acceleration. Clutch pedal also went fully down also one time. When i visited the greated noida kocept mahindra service centre, they told me that both clutch plates, flying wheel and assembly has gone bad and these are required to be replaced.

And further, they said this is due to problem of overriding.

I clearly told them i am driving diesel vehicle from last 8 years, however not problem came till now. But there response was same it it due to driving problem only.
Finally they agreed to change the flywheel as goodwill gesture, but i have to pay for the clutch plate approx. Cost of rs. 21000/-. This happened yesterday on 8th october 2017.

I am totally shocked with the quality of the vehicle. How can the clutch system can go down in 23000 km only. I am not a new driver, i have driven the diesel cars in past also and not got problem till atleast 75000 kms

Is this the problem in quality of vehicle and i have done some mistake by buying mahindra. I want answer for the reason for the clutch plate failure. You need to get it investigated and also pls. Refund of the cost taken from me. Totally dissatisfied with mahindra and will advise to everybody not to buy xuv 500. They claim that they cleared the old clutch problems but i think still significantly issue is pending to resolved.

My vehicle no. Is hr 26 cx 1088 (Name : ajay dua, ph. [protected])