Mahindra And Mahindra — xuv500 accident claim

Address:

Muzaffarpur, Bihar

My xuv 500 br06ae1234 met with an accident on 23jan2018, same day the vehicle was given at shashank motors muzaffarpur & insurance company was informed. Today i received a call from insurance company that the claim has been settled as total loss at an amount of 5.5 lakhs & asked me to arrange a gate pass for the vehicle. On contacting shashank motors, they asked me to pay one lakh nine thousand as estimate & parking charges. What is the company policy regarding this matter or you have let loose your dealer to loot the customers. I was again planning to buy a new xuv but i think i have to change my mind.