Mahindra And Mahindra — xuv500 - continued issues with the car

Address:	700039
Website:	www.shreeautomotive.com/servicing.html

Hi,

I own a mahindra xuv500 and the car is only 3 years old. I have driven almost 54.5k. From the very beginning the car had some niggle or the other and evn though the car has been serviced on a regular basis it continues to throw up issues which i feel are merely due to lapse in quality checks.

On top multiple brake pad changes, during my 50k service 2 months back the service station suggested that the brake discs should be changed and i went ahead and did so. Inside two months i am again facing issue with the break. I met with an accident last evening when my brakes did not respond and i banged into a car in front of me. I was lucky that the speed of the vehicle was not very high otherwise it could have been a very serious accident.

Today in the morning i checked for any malfunction notification but there was none. Then i checked the brakes and they are just not responding. Upon pushing the brake paddle, it goes all the way. Even the hand brakes are not working. I have also tried to call my relationship manager but he was only offering to help with 24 hour delay. Finally i had to call mahindra rsa and they are charging rs 2, 200 just to two the vehicle because i have not subscribed for the warranty.

My desired resolution is a thorough check up of the car and identify all the issues that might create a problem in future. I understand that there could be unforeseen events where the car may breakdown but i just want to avoid paying for new parts often and then face issues with the same functionality of the car.

I also want to raise a serious complaint against the service station sree automotive kolkata for negligence on quality assurance.

The vehicle details are given below.

Xuv500 w8 black
Reg no: wb06k8416
Chasis no (Last 8 digits) : e6e17920

Subham sarkar
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