I am heerajan from tuticorin - tamilnadu. I have new age xuv500 bearing registration number tn69 bc 1000. From the beginning of my purchase i am facing service problem with your dealer m/s. Kodai automoobiles tirunelveli.
I had made so many complaint over the phone in your customer care cell over the phone but there is no improvement in their behavior. They wont keep any stock for spares. I had send my vehicle to change my wheel stud they said no sir we don't have spares have to order, when i send my car for major turbo problem they are saying we don't have spares we have to order it. Then why the hell are you giving dealership to these peoples who cant even maintain a screw as a spare for your sold vehicle.
They never keep up their delivery schedule and keep the vehicle on their own wish only delivering. Do you think customer is your slave???. I had sent my vehicle last week for turbo problem which is under guarantee and for headlight problem they return my vehicle after two days without any problem rectification in addition vehicle gone under more problems. Now they have taken the vehicle again for problem rectification they said they will give the vehicle yesterday morning till now i have not received it. Because of this my all my business plans were collapsed.
For your kind information i have other brand vehicle hyundai, volkswagen, maruthi where i have not faced this like problems. It is very poor to say that i had never come across such poor dealership.
In this regard why not the suitable legal action taken against you and your dealership under the consumer protection act. Lot of complaints have been made even then your dealership is think us as fools.
We have to assume ourself as buffalo to go with your dealership m/s. Kodai automobiles.
I am not going to take my vehicle back unless otherwise a proper undertaken given by your company that this wont happen again. Assume this as final warning.
. Was this information helpful? | 
Post your Comment