[Resolved]  Mahindra And Mahindra — xuv500 service centre in uppal hyderabad model aawdpehtu01jcoru serial numberma1yl2hjuc6l11308

Address:

uppal, Hyderabad, Telangana

I own a xuv500 from dec2012 (Ap10bc 4247). One of the keys had literally worn out with holes on top and it was unusable. I wanted a replacement key sent it to the service centre in uppal. After my rep waited for an hour, i called mr sandeepat the service centre to say my rep was waiting for over an hour without anyone attending to him, mr sandeep after a long conversation asking for almost details excepting my horoscope took the old key and asked for advance payment of rs3000 which was made agaisnt recieptthis was about three motnhs ago.. After months and several phone calls we were told to collect the key today. When my rep went to collect the key he found the key can only open the door and start the ignition but the autolock or opening system was not functioning.. They wanted the vehicle to be sent later to determine the cause. I said i will send the vehicle again tomorrow, for this check. They insisted on getting full payment for the key before releasing the vehicle. Mr sandeep was most unhelpful and tried to say that the key was not given for checking autolock
And said he cannot trust our word that it was functional, i found him to be one of the most unfriendly and unhelpful service personnel
My family and i own four cars (Skodas, santro and dzire) we have not come across such an indifferent service person. Pl suggest some other service centre in hyderabad where i can get this checked. I do not wish to go to the uppal centre again
S vasudevan customerid c13a26545