Mahindra And Mahindra — XUV700 AX3 AT vehicle - very poor fuel efficiency

Address:

3, T S A Nagar, Crawford, Tiruchirappalli 620012

I bought a XUV 700 AX3 AT[protected] model last month from M/s Shiva Automobiles, Tiruchirappalli. It Engine number is ZFN4H67438 and Chassis number is MA1NE2ZF8N6H13627. Before our booking the vehicle the sales officer in the dealer agency repeatedly assured us that under city driving we would get not less than 10-11 km per liter of petrol and not less than 13 km per liter in the high way driving. I am shocked to report I am getting not more than “6.3 to 7 km” with utmost careful driving either with automatic mode or with manual mode. When I reported this to the dealer office, I was told that the efficiency would improve as the engine would run and set in. I was further told that the efficiency would have been around 13kms if we had bought diesel version of the vehicle. But they never told me this before I purchased the vehicle. Now they are telling me that driving skills or ineptitude would affect the efficiency. With decades of driving various four wheelers and being an extra careful driver all along, now they are suggesting that perhaps my driving is suspect. Then I told them to drive the vehicle by themselves and check it out, which they did during first service. Since my complaint was proven, now they are blaming it on Petrol Version. I am extremely disappointed and annoyed with the misleading statements of Mahindra dealer office at Trichy. I need and request arrangement to do the needful to drastically improve the fuel efficiency of my vehicle. Knowing Mahindra stands for excellence in all aspects I trust it will do the needful for customer satisfaction