Mahindra & Mahindra — Manufacturing defect with Mahindra XUV500

Address:

Kolkata, West Bengal

Reference: Owner name:Ravi Chhaparia Car Model: XUV 500 - W6 Engine No. HJF4A11403 Chasis No.: F2A12028 Manufacturing Year: 2015 The delivery of the above vehicle was taken on 26/02/15 from your dealer M/S Sree Automotive Pvt LTD. VIP road Kolkata Showroom. To our utter dismay there were no checks, no cleaning and the music system was not checked. On inquiring about the audio and other features of the car we were told by the showroom staff Mr Surojit that the person responsible is not available. Also there was no test drive done at the time of delivery. The vehicle had already run 256 kms when it was delivered to us at the showroom.As promised by Mahindra diesel worth Rs 500 was not provided. Soon after taking the delivery of the vehicle XUV 500- W6, within a day the vehicle started giving problems which are stated as follows:- 1) Steering Wheel shaking vigorously after attaining a speed of 60 KM/HR 2) Bluetooth Connectivity not working 3) Prominent gear shifting noise 4) All window movements noisy 5) Dashboard middle box not opening 6) Tweeters not working 7) LCD remote not working 8) The voice of the audio speakers were cracked 9) Creaking sound while driving On finding the above defects the vehicle was sent to Sree Automotive Workshop, Topsia to rectify the problem on 2/3/15. We received the vehicle on 3/3/15 without rectification of any of the problems. After checking we found that the problems were unresolved. we again contacted the dealer who took the vehicle for thorough checking and repairs on 7/3/15 by RO Number: 015C007112 for the same problems stated above. On 10/3/15 we were called by Mr. Nairit Das for inspection of the vehicle when we were told by Mr das that the axle of the vehicle has been replaced. Still the car condition was not satisfactory. On 10/3/15 we talked to relationship Manager Mr. Amit Pal ([protected]) . He was apprised of all the problems in the vehicle and he assured us of all help. Today on the 12/03/15 the vehicle is still lying with the dealer and no communication has been forthcoming. In the light of facts stated above you can see that out of ten days from the date of delivery the vehicle has been lying in the workshop of the dealer for more than 7 days for repairs. A new vehicle is supposed to be free of any problems and you can well imagine my mental condition where a 15 lac vehicle purchased 10 days ago is lying in the workshop of the dealer for repairs for more than 7 days. We would like to get a new replacement of the vehicle with no defects as the present vehicle whose axle had to be changed after 2 days is surely a defective vehicle. We are hopeful that you would immediately look into the matter and take appropriate action within the next 24 hours. Ravi Chhaparia Contact No- [protected]