Mahindra & Mahindra — worst servicing

Address:

Chittoor, Andhra Pradesh, 517502

Dear sir,

My mahindra make verito model vehicle (Ap 03 av 1207) sent for the service with prior appointment with the authorised dealer & service centre in tirupati (Balaji agencies), chittoor dt, a. P on[protected]. Before sending my vehicle i confirmed that there is noise in wheel bearing with service centre for the same they needs 2 days maximum for to complete the said works.

After sending my vehicle i recieved a call from the service centre and said vehicle needs to change wheel bearing sets of 2 nos and general service costs about rs15000 to 16000. I given clearence for to do the same.

I waited for a day and enquired about the vehicle with concerned supervisor. He said they will deliver the vehicle on[protected]butnot recieved the vehicle. And said supervisor gone on leave.

I went to the service station[protected] and enquired with the another supervisor. He shows my vehicle out side service shed with scraped cars. I questioned the incharge "why you are not sent my vehicle" he appologised and agrreed to send vehicle on[protected] and asked for test drive. At that time i observed cluch is in tight condition and little bit noise in dash board. They said that it needs to change cluch cable and repair in dash board. I given clearence for that also and paid money about rs 25000/- for that also.

But i didn't recieved my vehicle on[protected] and sent the vehicle on[protected] after repeated follow up with them. Vehicle delivered with the worest condition with proper inspection, cleaning and testing (Why i am saying this is i am not in position to change gears).

The same i intimated to the manager. He sent one technician for to inspect. And again saidthat it needs to change the cluch plates. I asked supervisor to correct the problem which is caused at your service centre. He refused and not attending my calls.

I went on[protected] to the service centre and raised the issue with their dgm and correct their mistakes and i sit for two hours and asked the job card for my vehicle to know who attended and how they supervised. But they cann't find that and accepted to correct it.

They sent another driver to take my vehicle on[protected] and again they didnot attended vehcle problem kept aside till[protected] when i went to the service centre and refuesed to do that problem. After the discussions they said they agreed to do.

They sent the vehicle on[protected] with little change in the problem.

This shows that they are not fit for to operate service centre because

1) they didn't have proper check list with them at time of collecting vehicle from the customer.

2) they didn't have qualified technician's with them to inspect to the incoming vehicle.

3) they are looting customer's money because of their lapses.

4) they didn't have proper security to the vehicles (Suspecting thefting of parts in the vehicles)

5) they will do un wanted works like wheel allignement and balancing for to increase bill amount.

6) they are not in position to answer the customers and refusing to do the works and saying "you can complain and cann't do anything againest them"

With the above i recieved vehicle with tight in gear shifting and got huge loss paying money to the service centre & for the hired vehicle.

I hope you will do the justise.

The above complaint lodged with you in the month of june till today i din"t get any information from your side and i will another two weeks. After that we have only way to move local consumer forums if i didn't get any information from you end.

Thanks & regards,

P. Venkataramanareddy
[protected]@gmail.com
[protected]