Mahindra & Mahindra — XUV 500 - infotainment system

Address:

Mahindra towers,Worli, MUmbai

My car no is MHO2 DG 7193 - XUV 500 MODEL 2014
IN 2018 Feb, I noticed that the music system CD player and USB is not operative. it was working fine before.

the authorized service center at Goregaon west informed that Mahindra has upgraded the software version...but they are not able to upgrade it on my car. the problem continued since then.
again, on 16th Feb 2021, the service center told that they cant do it.

my complaint :
if the version is upgraded by the company, then it is their duty to have it done on my car! or provide the customer an option of NOT upgrading, so that his original system works!
now here I am, having paid for a system but not being able to use it, because the company changed the version - that's not responsible behaviour!