Mahindra Motors — Responsibility of your dealer / service provider v. V. C motors at khammam

Address:

507001

This is m. Balakrishna resident of manuguru, bhadradri kothagudem (Dist) of telangana state. Believing in your vehicles performance and its efficiency, i have purchased three no. Of mahindra maximo load vehicle (Four wheeler) from your mahindra dealer in kothagudem.in that one of the vehicle with reg. No. Ap-20 tc 0862 was given for servicing (For the complaint of water boiling) purpose in mahindra showroom (Authorized dealer) of v. V. C motors in khammam on 06/05/2017 and its work order no: 6o18c001361. Last week on 27/06/2017 they called for collecting the vehicle from the show room. So we went and observed that my vehicle is not ready for delivery even after two months and also observed that my vehicles all lights and engine coils are missing. When we asked about the reason for the vehicles condition, dealer replied saying that the lights and engine coils have been theft by somebody and for replacement of those he asked us to pay amount of rs. 18000/-.
Sir, when we have given vehicle for servicing it’s your dealer / service provider responsibility regarding safety of the vehicle up to the delivery of the vehicle. If any damage or something goes wrong to the vehicle that is his responsibility for rectification and replacement of the parts without any cost to the customer. How he can ask us to pay the amount for his irresponsibility.
I hereby request you to kindly look on this issue and resolve as soon as possible.
Please do the needful. Looking forward for positive response from your side.
Thank you.