Make India Journey — Complaints against service provided

Address:New Delhi, Delhi
Website:www.makeindiajourney.com

Before starting my review i would like to wish "all the best" to all those who has already planned their vacation with mij.
Well, it’s a mix experience but overall its worst. When we started our vacation planning and contacted mij their response was very warm and they responded on my each and every query. But we saw their real face after final booking. They will not bother about you, how your journey is going, you are comfortable or not, they will never ask you during your whole vacation. If you need any help you have to call them, but there is no guarantee that you will get any help or your problem solved.
Though everything was planned and before starting my journey i personally intimated the cab driver over phone as well as sms about my flight details. But cab was not available at delhi airport, after so much efforts cab reached airport almost one hour late.
Hotel booked in shimla was not up to the standards, room was very dirty and meal was just ok. No welcome drink offered on reaching, not only here but in rest two hotels too (Check mij's itinerary, they promise about welcome drinks on arrival).
Shimla sightseeing was ok, covered all destinations as mentioned.
Things changed for us when we headed for kullu-manali next morning. Cab driver was not running ac as per our requirement, he started behaving rudely after kullu, because he wanted us to enjoy water-rafting and we denied because we were very tired & exhausted travelling without ac in daytime.
Resort booked in manali was good, staff was very co-operative, but for that i had to pay some extra rupee during booking stage. Here in manali also at so many instances we are forced to wait for cab. These things were intolerable because it was a package tour and we were loosing our time because of someone else. Apart from snow points (Hamta not rhtaaang or solang valley), hadimba temple & vashist other destinations mentioned in itinerary were very similar, even you will find better places in your city.
On 13/04/2017 when we were in our way to chandigarh again cab driver mis-behaved and at one point he stopped the car and told us i’m mij's driver, if they will tell me to run ac, then only i’ll do that. And if you will call to mij, they will answer you that they will not talk to driver. All these things frustrated us and now we were not in the mood of sightseeing at chandigarh. Next morning after visiting only rock-garden, we headed for delhi airport.
So overall our vacation was not as we expected & as this mij team promised. We are very dis-appointed with their services.
One last thing if you need an invoice of your package, get it in advance. Mij team member mr. Ramendra shukla will make you fake promise that once you will complete your journey, you have to mail one request for invoice. But he is one of the least responsible people in mij. He will never reply your mail. I requested him twice but still after 17 days i am waiting for his mail & invoice.
Worst tour planner worst service.

-m kumar
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I have book 5D/3N manali trip from delhi vai Volvo...No services provided by agent...In itinerary maison 3star hotel property but provided me...Local side seen like kullu manikarn and salong valley by private car he is not provide me...I am withdrawal his package and agent saying no payment refund option... Please help me...

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