Make India Journey — Rude and irresponsible travel agent

Address:	New Delhi, Delhi, 110096
Website:	www.makeindiajourney.com/contactus.php

Dear make india journey,
I had used service for arranging my vacation to shima, manali. It was a worst trip in my life because of your bad management. I realized that the people at make india journey are just hungry for money and are not professional at all.
Find my point vise feedback :
• very rude and arrogant people. People at make india journey don't listen to the customer after taking money. I had called at office regarding some issues but people were not listening to me and were very rude and arrogant.

• after getting money from customer people at "make india journey" don't worry about the trip.

• the hotels offered were of very cheap quality. Even hot water was also not available. I trusted on make india journey and it was the baggiest mistake in my life. Later i checked the hotel reviews and they were not good at all. The hotels were worth rs.500/day

• coming to the transportation it was a big tragedy. They inform you in the email that their transportation executive will remain in touch with you throughout the travel to handle any problems however the executive didn't take my call anytime. I faced following problems with the driver :
 the driver was also rude and not listening to the customer. (This has made me to think whether the north indian people are really very rude)
 the driver was coming late in the morning at 11 am though we were calling him at 9.00 am.
 the driver refused us to go to gulaba forget about rohtang. He asked for extra money to take there.
We finally hired local taxi for rohatang and went there which cost us extra than the package
My friend had arranged transportation from chandigarh, they took online permit for rohatang and the driver took them to rohatang without any issues or problems.
 on the last day, while coming back to delhi the driver made a drama, he stopped in between and started to ask for extra money. He started to tell us their internal matter, for which we were not responsible. I called make india journey and even put them an email as our train was at 7.00 pm and we could have missed our train. However, it took about 1 hour to resolve the issue and we reached at 8 pm. Fortunately our train was late and we could catch that train.
This incident has really made a very bad impression about make india journey to me. People are not responsible and we can't trust make india journey.
Finally, i will not recommend anyone to use "make india journey" services. The people are rude, irresponsible and can't be trusted.