Make India Journey — service not given

Address:

Ghaziabad, Uttar Pradesh, 201009

Horrible experience with make India journey. instead of make India Journey it should be make journey Horrible. since First day fake commitment given by sale agent guru. last moment everything was changed by operator.I booked Manali paradise hotel 3*but they guys changed without any intimation you changed to Davdhar cottages that was not even suggested in confirmation email sent by there sale agent, and it was 15KM far from mall road and don’t have any parking space, Driver has to park their vehicle at least 5km away from hotel and it take 30min to 45mins come near to hotel to pick up guests again.it was not the hotel it was "dharmashala" where won't offer mineral water they give you one Jug of water usually in every hotel 2 water bottle is complimentary but there was nothing. Without any notification you guys booked one extra room in hotel that was really really annoying.make India journey company they not clear payment to there vendors like hotel and drivers, that's why they irritate clients. lack of communication gap between sales agent and operation manager. I had a word with hotel owner he offering one room in 5400 for 3 nights on MAP plan but you guys are charging 10500 for Dharmashala. they guys not transferred funds to drivers, he stopped the car while going for a sightseeing, there was round 3 ladies and 3 kids literally they are almost crying, we went for holidays with our families but it was really frustrating with all these stuff. All family members was tensed.I got a lesson by this but I am not going to leave you like this only at least I am going to tell about your company. On the last day as per itinerary manikaran and kullu was included but driver denied to go, he said that there would extra 5000 INR for manikaran and kullu i said it's already included.i spoke with tour operator Mr. Hirday Ram he said we going to refund you for Manikaran and kullu charges but still i haven't received any refund from makeindia journey. You guys spoil my vacation
1. The staff is extremely inflexible and rigid. They don't understand the customers perspective.
2. The response and concern is lacking.
3. In case of minor problems also they keep passing the buck to others.
4. There are too many so called points of contacts and you have to speak to many people in the chain for finalising your journey.
5. The decision-making is lacking.