| Address: | Ghaziabad, Uttar Pradesh, 201001 | | Website: | www.makemyglobaltrip.com |
Dear Travel agent,
My name is Dr. Mithil Parekh from Anand, Gujarat.
I have booked our trip with travel agency 'Make My Global Trip' from New Delhi to Shimla from 25th May to 31st may, 2017 for 5 night and 6 Days. The total decided cost of the trip was 25, 000 INR in which I had to pay 5000 INR for all the booking in advance and rest is at Shimla.
After paying 5000 INR, representatives from the travel agency were insisting me to pay more 5000 INR (Transaction ID mmgt20170322g90268) to start the hotel booking so again I paid more 5000 INR (Transaction ID mmgt20170322g90268) though deal price was only 5000 INR. (NEFT slip attached)
In this package, I wanted to book only those hotels which were shown in package brochure so I took confirmation thrice (verbally, written) from their representative. Though it was confirmed to book Hotel Auckland in Shimla and Hotel Orched Green in Manali, they have booked Hotel AgroStone Cottages without my knowledge. This hotel is not in the category of paid money and very far from the center. The reason was given that booking in the Hotel Auckland is not available while it was available online even after a day (snapshot is attached).
After several time complaint they were ready to refund me with deduction of hotel booking charges. The hotel was booked without my acknowledgement so I am not liable to bear any king of deduction in my money. Now they have stopped to pick up my call and there is no answer from their side
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