| Address: | Ghaziabad, Uttar Pradesh, 201001 |
| Website: | www.makemyglobaltrip.com |
Trip package for Darjeeling and Gangtok for 5N, 6D with 3 star hotel booking.
I was contacted many times (for e.g 10 times at least a day) to pay the booking charges of rs 24800. I paid the amount in full before the trip. After paying the amount, I have called the Executive but he never attended the call to confirm my booking or didnt send any details regarding the cab, etc, I was sent only the hotel booking confirmation that too after calling n no of times. The day before my travel, they called be back to pay extra 5000rs. They told without 5000rs we can book you the cab. Hence i paid the amount.
I was told the below
* 1 Super Deluxe Rooms with complimentary facilities
* Dinner included during the trip and etc.
But actually what happened is
* There was a miscommunication with the CAB providing vendor that i have booked for 4N, 5D trip.
* Hence the trip didnt cover the famous spot called Nathu La Pass & Nuranang Waterfalls
* Even i paid bills for Dinner in Darjeeling.
I called the executive, he told me that extra charges for cab, Dinner, also charges for not covering few spots will be reimbursed after completion of Trip.
Now i am calling daily at-least 5 times a day but he is not even responding to the msg, emails or attending my calls.
Really frustrating. Once the executive attended the call and said he is busy with another customer.
Is this the way how the executives talks to one customer.
I have proofs for all the bills and amount i have paid for.
Main thing is This was my HoneyMoon trip. I was really frustrated to see such an Travel agent and company.
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