[Resolved]  Make My Trip — airlines fraud on cancellation charges

Website:

www.makemytrip.com

I bought an air ticket on Make my trip from Canada to India for 53000. Instead of air Canada site, I booked the same flight on making my trip. They have empty space on cancellation charges space while booking and after booking. I had to modify the date and they have not responded over chats or facebook. They said 96000 for new flight if I change the date when flight charge on that date is 58000. Air Canada the flight site is giving the complete refund for the same flight if canceled before 24hrs. I have shown the same details with image and have asked why cancellation policy is empty in my booking. They don't have any answer except we cannot give a complete refund. I got fed up and canceled my flight and they took 20 thousand rupees giving me 34000. I followed on it for 2 weeks and they lagged it saying the manager is not available and giving vague responses. It is a clear fraud. I want to know why they changed me 20000 when the actual airlines Air Canada is not charging anything for cancellation before 1 month and them not having any policy saying 20000 charges in their booking or anywhere in the website. Also, they have changed flight prices fo my account after this incident. They are high only in my account. It is a clear fraud and I lost 20000 for no reason. I am attaching ticket and air Canada refund policy. I also have emails and their phone conversation recordings.