[Resolved]  Make My Trip — Booking of flight tickets

I was trying to book 2 tickets from Bengaluru to Kolkata from make my trip website. But as soon as amount was paid through internet banking after entering the OTP the amount got deducted from the bank and the page showed error in make my trip and the tickets were not booked.
After that I tried reaching the customer care numbers but none of them had option of talking with customer care executive.
When I enquired bank they are telling money has reached the merchant.
Merchant is not responsive enough to let me know what is the issue.
The amount deducted is Rs 8000.
Please it's a request to refund my amount.
I am a middle class person try to understand my pain and emotions..