[Resolved]  Make My Trip — Bus ticket booked online but denied travel

Address:New Delhi, Delhi
Website:www.makemytrip.com/bus-tickets

I booked a bus ticket through http://www.makemytrip.com/bus-tickets from Delhi to Rishikesh on 01.10.2015 for Rs 1996, but the bus agent denied my entry and when i tried to call the contact person, the number provided by makemytrip he told us not to call again as he dont know anything, i was sent out of the bus at Anand Vihar private bus stand, i had to book another ticket which costed me Rs 3000. Next day when i called customer care and informed them, they were saying that concern person already confirmed that i travelled on that bus and they wont refund my money. unnecessarily i lost time and money. I attached relative tickets for the same i have all the recording of the conversion with contact person provided by makemytrip. if needed then i can provide
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Aug 9, 2021
Complaint marked as Resolved 
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Dear Kranth Kumar

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have found that our concerned department is handling this case. Please be assured that post validating your concern they shall take this matter to closure on priority.

Assuring you best of our services.

Team-MakeMyTrip Care

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