[Resolved] Make My Trip — cancelled flight refund still pending from almost 8 months

abhi78k

from Hyderabad, Telangana

Address:

500034

I had made booking from make my trip, for jaipur to hyderabad dated 1st march 2017, the carrier was air costa lb 636, holding booking nf[protected] which we got from make my trip. The flight got cancelled from airlines side, but still till date we have not received amount from make my trip. Whenever i call then they just say 'once we receive amount from the airlines we will refund back'. But my question is we have paid money to make my trip and make my trip should refund the money. I am not concern that the get money from air costa.

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Dec 28, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2017

MakeMyTrip India Customer Care's response Dear abhi78k,

Greetings from MakeMyTrip!!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, in reference to your concern, please be advised that the current issue is not isolated to you but to many others who booked to fly on Air Costa through not only MakeMyTrip but other agencies including airline’s own website.

When you make a booking, the fare amount is transferred to the airline. When a flight is cancelled or when a passenger decides to cancel, the due amount is received back from the airline which we refund back to the Customer.

At this juncture, the airline has still not refunded the due amount back to us and the entire industry is chasing Air Costa. I hope you will at least appreciate that we don’t run the airline. The situation of Air Costa is well known to all o[censored]s. What I can assure you is that MakeMyTrip is not holding your money and never will. Till now Airline did not provide any time line for the refund. The moment we get this back from the airline we will start the refund process. I also assure you once again that the issue is faced by all flyers regardless of where and who they booked their ticket from.

We are constantly asking the airline. We will begin refund the moment airline directs us to do so.

Request your patience under these force majeure conditions.

Assuring you best of our services.

Team-MakeMyTrip Care