Make My Trip — car booking not reported at the time of booking

Address:

Mumbai City, Maharashtra, 400004

Booking id: nc[protected]
I have done a car booking for shani signapur from mumbai. I have also done the full payment through make my trip.. Car service provider called at 4:45 and informed at the very last moment that the car cannot be arranged and was very abusive. Tried calling customer care to register complaint for the refund, but found that the representative was more supportive towards car service provider. The system says, car is registered with the trusted service provider, and i have ended up booking another trip, paying additional amount to make my trip. Very bad service. Kindly help for the refund. Else, will never ever prefer make my trip.