[Resolved]  Make My Trip — Cheating and fraud by Make My Trip

Address:

Hyderabad, Andhra Pradesh

Hotel Confirmation Voucher
MakeMyTrip Booking ID - NH[protected]
Booking Date - Thu, 03 April 14


Dear Jyotisman Dutta,

Print Booking Confirmation

Thank you for using MakeMyTrip.com to book your hotel
accommodation.
For your reference, your
MakeMyTrip Booking ID is NH[protected] .
Kindly note, your booking is CONFIRMED
and you are not required to contact the hotel or MakeMyTrip.com to reconfirm
the same.
If your hotel booking includes a
complimentary car transfer, you will need to call the hotel directly to let
them know your travel details.
You will need to carry a printout
of this e-mail and present it at the hotel at the time of check-in.
We hope you have a pleasant stay
and look forward to assisting you again!
Team MakeMyTrip.com

THIS IS YOUR HOTEL CONFIRMATION VOUCHER.
A PRINTED COPY OF THIS MUST BE PRESENTED AT
THE HOTEL AT THE TIME OF CHECK-IN.


Hotel Details


Hotel Landmark Fort, MUMBAI
249, P.D Mello Road, Near GPO,
Fort
Fort Mumbai, MUMBAI, India
Contact :[protected],
91-[protected]


Fax :[protected] E-mail : [protected]@landmarkhotels.in, [protected]@staah.net,
[protected]@staah.net

Photo Gallery View Map


Primary Guest :Jyotisman
Dutta


Room Category :Deluxe


Meal Plan :
Breakfast


All prices indicated below are in Rs.


Room


Check In


Check Out


#Nights


Travelers


Daily Rate


Extra Charges


Total


Room 1


Thu, Apr 03, 2014
(12:00 PM)


Fri, Apr 04, 2014
(12:00 PM)


1


1Adult


2400


(No Extra Charges)


2400


Sub Total


2400


Taxes & Service Fees


376


Grand Total


2776


Service Fee of INR 250 will be applicable for any change
in Hotel Check-In dates.Any rate difference found will be charged separately.


I never thought that I have
to write such a mail about one of the well-known travel agent who claims to be
the best in the market. My query and complaint is related to the booking reference
number indicated above.

Today I came to Mumbai
for an important business meeting and had to wait in the hotel lobby for 2
hours as my booking was not confirmed by Makemytrip. Simply your customer care
team was fooling around for 2 hours in giving me a proper response. I guess now
I have to trust the similar experiences that other travelers have already faced
which has been posted in various websites. How you people are cheating
customers in this way? Please respond.

I have called your toll
free number followed by a guy named as Nikhil from Gujrat called me and
conveyed that he has spoken to your Area Manager at Mumbai and he in turn has
spoken to the owner of the hotel where my room was booked and they are assuring
me a change of the hotel or assigning me a room. For that it took more than an
hour. But all in vain as nothing was done by your team other than false
promised over the phone. They even don’t have the courtesy to revert back on
time.

Your team made false
promises by saying that they will arrange a hotel of similar category but now I
am staying at Hotel Oasis. Kindly come and check the rooms here. If you feel
that rooms at Landmark fort and this hotel are similar then I must say that you
have a great taste.

Over and above the inconvenience
caused and embarrassment faced during my 2 hours long sitting at the lounge of
Hotel Fort is unpayable. I took an early morning flight from Hyderabad to
Mumbai today and at the outset had to face difficulty before attending a very
important business meeting. My entire preparation gone in vain, I was late for
the meeting because of the type of commitment and support I got from make my
trip.
Despite calling your executives several times there was no proper response. I
can promise you one thing that if this is the way you are running the show then
very soon you might end up with a mess. We pay more and take your support
considering your company as a professionally managed organization but today I realized
that it is run by monkeys and donkeys those really can’t speak Hindi or English
and neither have they tried to understand the customers’ needs and importance.

Sorry but your organization is a very unethical, scruple less company with
their worst customer service.
In fact I feel lucky to have learnt a lesson at a cheaper cost considering that
I have not lost a lot, but imagine you have booked a vacation or an
international flight schedule running into lakhs….you will have hmmmmmmmm
“Unlimited Memories”…