[Resolved] Make My Trip — complaint against cab driver (mr. raghunath, contact no.[protected], vehicle no. ka-41 aa8112) and make my trip

adey99999

from Bengaluru, Karnataka

Address:	560066
Website:	www.makemytrip.com

Make my trip booking id: nc[protected]
Complaint reference id[protected]
Company: make my trip
Date of the incident: 23/06/2018 to 26/06/2018

Full description of the incident:
We booked cab through make my trip from bangalore to kodaikanal. We have faced below issues. My mother has fallen sick due to your service.

Complaint no. 1: our pick-up time was 3 am on 23/06/2018. Driver came at after 5 am. We had to pay extra rs.250 as driver allowance.

Complaint no. 2: driver didn't have gps. He told us that make my trip did not provide him gps.

Complaint no. 3: he doesn't know the route. He forced us to take hilly road from bangalore through mysore-ooty-coonoor road to kodaikanal. We completely relied on driver due to we don't have any idea about this route. Later we realized that driver just played with us. We had to travel around 250 km. Extra and payed for that.

Complaint no. 3: my mother has fallen sick due to travel this hilly road. She got treatment and medicine from doctor. We had to stay at road side hotel and paid extra for that. Our trip got spoiled.

Complaint no. 4: there are also discrepancy while calculating kilometers. He behaved so rudely that we didn't argue with him in the middle of the road. He is not at all cooperative. He took the roads whatever he wanted. From beginning only, he forced us to stay ooty-coonoor area for night. Although we have repeatedly informed him that we booked hotel at kodaikanal.

Complaint no. 5: we complained make my trip through call by evening on 23/06/2018. Ticket had been raised (Reference id[protected] and closed by make my trip without any resolution as well as intimation by make my trip.

Complaint no. 5: we paid all road toll tax by cash. We have document for that. But, we had to pay rs.1900 as state tax by cash to driver. We didn't receive any document for that. Still, we didn't receive any invoice regarding full payment for my trip against mmt booking id:nc[protected].

I am using make my trip service last 5 years. We never came across this type of situation in the middle of the road.

I want full compensation from make my trip. Cab driver (Mr. Raghunath, contact no.[protected]) has to be sacked.

Regards,
Swati bhattacharya

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Aug 5, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2018

MakeMyTrip India Customer Care's response Dear adey99999

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have found that our management team is handling this case. Please be assured that post validating your concern they shall take this matter to closure on priority. Request you to kindly take a follow up with team on ref. id[protected]. We thank you for writing to us.

Assuring you best of our services.
Team-MakeMyTrip Care

Jul 06, 2018

Updated by adey99999 Hi Make My Trip Team,

First of all, it's been two weeks that we did not get any single resolution from your end against our complaints.

I have already informed your Team that still we did not receive any invoice for our completed Trip. Whereas, after completing the Trip, Driver assured us: " We shall receive Invoice within 48 hrs.

Even, we have received strange reply from your end. Please find below:

"5th Jul

Manmeet Singh

Manmeet Singh

Dear Ms. Bhattacharya, We sincerely apologize for the inconvenience caused to you. We have tried to reach you at [protected] but could not get through. Please be informed that we are looking into the case and revalidating the facts. Hence, we would request you to allow us 2 working days to update you. Please feel free to write us back for any further query. Regards, Manmeet Team-Priority [protected] "

Because, I didn't receive any call from Manmeet Team. Whereas I called Manmeet to his above-mentioned mobile number after receiving this reply.

Please get back to us with proper resolution.

Regards,
Arindam Dey