[Resolved] Make My Trip — Customer services

shylaja devi

Address:

47180

I have booked a trip via make my trip to kashmir from 11 to 17 dec and i have the following complaints 1) the hotel in Gulmarg ; Welcome hotel has not been operating last 5 months and was not aware of our booking. They were shocked and totally not prepared, I called the person in charge Rajesh Thakkar and Kuntal Parikh and Dipti mittal. All these 3 people were not at all helpful when we were stranded and i will never book or recommend to anyone . Kuntal had thew chick to tell me its my responsbility to check out the hotel and not his. Also the flights to srinagar to and fro changes were not communicated at all to us leaving us to manage all by ourselves

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Jan 24, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2016

MakeMyTrip India Customer Care's response Dear Shylaja,

Greetings from MakeMyTrip!!

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care