[Resolved]  Make My Trip — False commitment for holiday tour package

Address:	New Delhi, Delhi, 110018
Website:	www.makemytrip.com

Following are the problems we have faced during the trip:

1. The trip was organized for 6 days and 5 nights but effectively its only for 4 days and five nights. On 2 Jan 2016 (Saturday) we reached Delhi airport around 9:00 for Mumbai flight and we reached Mumbai at 12:50. At Mumbai Airport, we wasted our full day for connecting flight. Afterward we took flight at 16:50 for Kerala and finally reached 7:00 evening. First day was totally waste.

2. As per the package, there was private JCT House boat for last day but the condition of booked JCT House boat was too worst, dirty and stinky. Then MMT personnel (Mr. James) informed me to switched to Big grouped house boat as it was cleaned. It was planned by MMT to switch all the couple to group JCT to cut the cost of individual JCT. Please find the attached pictures of personal JCT.

3. The hotels and House boat shown in Itinerary was good but final booked hotels and House boat were not as per the itinerary (double tariff rate difference).

4. On last day, House boat operators asked us for checkout at 8:30 morning because they have other bookings, while all the hotels and House boats check-out timings are 12 noon.

5. After that driver dropped us on airport at 11 morning, while we had flight at 7:20 evening. We faced lot of problems at Kerala airport. Airport authority did not allowed us to enter in airport premises before 5:20 as per rules. We were helpless and waited outside the airport premises along-with our luggage. Last day was totally waste and full of harassment.

6. We have not visited the Tata Tea Museum as mentioned in itinerary.

7. Although MMT (Make My Trip) have provided the following items as per itinerary but all are the height of cheapness:

Chocolates : Two chocolates (MRP Rs. 5 mentioned on wrapper )
Pastry: Two small pastries ( price around Rs. 10)

The tour was unplanned & mismanaged and there was too short time for site viewing and rest in hotels. In totality it was the wastage of time and money